It’s best to check to see if the product you want to exchange is in stock at an Apple Store near you.Īpple’s return policy states that engraved items and custom-configured Macs are not eligible for an exchange. You can only return custom-configured Macs or engraved items for a refund.
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Apple Store for an exchange. If you exchange a product, you will need to bring the original receipt, packaging, and any included accessories within 14 days of the date you received the product. Remember that when exchanging Apple products, the availability of items is not always guaranteed. As long as you've purchased your item from an Apple Store or online in the United States, you'll be able to take your items to any U.S. If you opt to do an Apple product exchange, you will need to visit the Apple Store in person. So make sure you call your provider and cancel service for the returned device! How Do Apple Exchanges Work? Each wireless carrier will have different cancelation policies, and returning an Apple device doesn't guarantee the service will be canceled with your cellular provider. If you bought a product, such as an iPhone or iPad, and have already set it up for cellular service, you may still have to contact the wireless service associated with that account. But outside of the exceptions listed, any device or product purchased from Apple can be returned within the 14-day period. You also cannot return Apple Developer products, such as membership or WWDC tickets.
#Apple store return policy software#
There are only a few exceptions, as you cannot return opened software (software purchased in-store that has already been installed on a device), electronic software downloads or upgrades, Apple Print products, or Apple Gift Cards ( this includes the previous generation Apple Store Gift Cards and App Store & iTunes Gift Cards).
If you purchased your Apple products from or at an in-person Apple store, you have two options: you can return the product in-store or ship it back. When you return a product, all accessories (such as chargers or cables) and any documentation should be included with the return.Īpple's return policy is pretty generous, and you can return nearly all products. These products must be returned to the third-party seller and cannot be returned to Apple. If you purchased the Apple products from a third-party dealer, such as Amazon or AT&T, you will need to review their refund policies. You can only return products purchased from or an Apple retail store. Returning Apple Products as a Gift RecipientĪpple’s Return Policy & Products You Can ReturnĪccording to Apple’s return policy, undamaged products are returnable within 14 days from the date you received them.Apple’s Return Policy & Products You Can Return.So, how do you return Apple products? Here's what you need to know about exchanging or returning Apple products. But unfortunately, it might have arrived damaged or not have been what you expected. You bought an Apple product, how exciting! Perhaps you splurged on a new Apple Watch or received an iPad as a gift.
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